If you are a Home Owners Association Manager, chances are you have all had that 5am call regarding water pouring through the ceiling from the unit above.

Neighbors are knocking on the door of the resident upstairs and there is no answer. He isn’t answering because he’s in the shower and doesn’t know his shower water is pouring thru three floors. And he can’t hear the neighbor’s urgent knocks on the door, or their phone calls.

By the time the shower is over, three floors of units are wet and need drying out. What happened? One of the cast iron pipes in the bathroom burst and flooded three units below. The resident getting out of the shower is blissfully unaware of the situation, until he checks his messages.

By now the neighbors have all used the emergency number to reach the manager. The manager has dispatched the crew to look at the problem. The building maintenance crew is on their way to the unit or already knocking on the door.

The plumber will be called to make the repair. The resident is instructed not to use the shower until the plumbing problem is fixed. A remediation company will be called