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Professional Plumbing & Design is Hiring for Customer Service Representative / Administrative Assistant / Dispatcher
Location: Sarasota, FL 34234
Job Type: Full-Time | Expected Hours: 40 per Week
Pay: $20.00 - $25.00 per Hour
About Us
Professional Plumbing & Design is the area's leading plumbing service company, proudly family-owned and operated—not a franchise. We take pride in maintaining a positive and enjoyable work atmosphere, backed by organized and efficient management. Our commitment extends beyond exceptional customer service—we prioritize the well-being and growth of our employees with competitive benefits and a supportive team environment.
Job Summary
We are seeking an experienced Customer Service Representative / Administrative Assistant / Dispatcher to join our dynamic team. In this role, you will handle busy multi-line phone systems, schedule and dispatch service calls, and provide outstanding customer support. Initially, responsibilities will focus on answering calls, scheduling service appointments, filing, and preparing proposals. Over time, you will receive cross-training in dispatching and additional administrative tasks.
Key Responsibilities
- Professionally respond to customer inquiries via phone, email, and chat, ensuring prompt and courteous service.
- Accurately schedule and coordinate service calls based on technician availability and customer needs.
- Provide customers with clear, detailed information about our products and services.
- Assist with order processing, returns, and exchanges.
- Conduct follow-up calls to gather customer feedback and
