Professional Plumbing is the only plumbing source I'll be using.
I called the office after finding the listing on Angie's List. I was told there would be a $49 fee for service call, then the situation (clogged kitchen drain of our rental unit condo) would be diagnosed and an estimate given before work would be done. They would like payment to be at the time of service.
Since I was remote, I was to give a credit card. Steve arrived and called me as soon as he diagnosed the problem, adding that clog in the kitchen was far down the series of pipes and that the garbage disposal was quite old and rusted. He gave me an estimate which was fair for doing taking care of both issues. The price included parts and labor.
From start to finish I don't think Steve was on the premises for more than two and a half hours. I called the renters to learn that he was courteous and neat and tidy.
They felt Steve had gone above and beyond, triple checking his work and that drains were clear and the disposal working properly. Steve even recommended that perhaps the condo association may be responsible for some of the charges because our unit shares the pipes with the unit above us. Professional Plumbing is the only plumbing source I'll be using for my rental condo, my father's rental condo and my father's living condo.