Our membership credit covered the cost, there was no additional charge.
Our house had a solar water heater on the roof. It was thought to be disconnected since before we moved in 4 years ago. We are having a new roof installed. When the workers started removing the solar heater panel, it turned out to be connected and we needed to get a plumber to disconnect or disable it quickly.
Since we have used Professional for various jobs and we have their annual Pro Club membership, we called them to help. They responded quickly and took care of our problem within 3 hours of our call. Our membership credit covered the cost, there was no additional charge. Best of all, the roofers could continue with our new roof.
The plumber arrived about 2 hours after our call. He quickly sized up the situation with the hot water heater connecting to the solar panel.
After some further inspection he was able to reroute the water flow. He then drained the roof panel and the roofers could then safely remove it from our roof. He explained in detail how the system was supposed to work. Since the panel is old and we have a small family, I decided not to try to reinstall it. Our membership in their Pro Club really felt worthwhile after this episode.